We recently, right now the 24th, returned from a vacation to Cancun/Rivera Maya place and will not recognize that when are baggage was gained on our departing flight from DFW on March 19th, that among our baggage was totally ruined on the inside by anyone in terminal D after it was checked in. Who'd be accountable for undertaking this an American employee or maybe the TSA? A person has stolen a blue sapphire faced look at, and my our particular, 1979 University of Pharmacy ring, which had a large diamond mount in it.
My partner is in the nursing house with Alzheimer’s disease. American is Making the most of my unfortunate situation by insisting I shell out to transfer his miles to my account when I am the one particular who has long been accuring the miles whilst procuring Along with the Gain card. Disgrace on American Airlines. A technician can attain this which has a couple of strokes in minutes.
This is my 1st experience with American Airlines and it's been the worst! My best friend And that i took a holiday to St. Maarten and there has been almost nothing but issues since the return flight. Initially, they couldn’t discover her reservation and tried to rates her $one,100 for just a flight she previously compensated for. Then, I had been pressured to pay for a 2nd checked bag, although I have Constantly been capable to check the bag. Immediately after, my flight (2119) was delayed for more than an hour or so. NOW I'm on my connecting flight from MIA to ATL and THIS flight is delayed around an hour or so. Does The us Airlines realize We've got lives…friends and family choosing us up within the airport?
The climate in Dallas from eleven:00 am until eventually properly just after 5:00 pm was blue skies and sunshine. The flight from Dallas to DC wasn't full of weather conditions as The trail was immediate instead of altered aside from slight turbulence which induced altitude modifications to stop. The climate in DC was obvious and no rain. Climate predicted for Charleston WV did take place 45 minutes after the initially scheduled landing time should have happened. It is my perception that American Airlines could have and should have made available more in how of logistical abilities in Dallas for gate availability and contingency strategies when gates are blocked, extra help for delayed connecting flights to help travellers and steer clear of missed flights, and even more humanity and understanding for passengers stranded during the night in a big city without any data, sources, etcetera. We weren't provided nearly anything by Vanessa S. or perhaps the gate staff. I did go to the ticket counter in DC in addition to a Manager, Sandra did offer our first and only apology and knowledge on lodge shuttles through the airport and a discount voucher superior at several motels. By the way, our baggage which was checked was not available to us on Friday night time and we were being presented a complimentary toiletry bag. Baggage staff have been quite courteous and the spotlight of our purchaser experience. Due to the fact we could not get re-booked until eventually the subsequent working day and I could not get to Charleston WV as needed for enterprise obligations, I rented a resort place in DC and a rental auto and drove myself to Charleston WV from Washington DC. the next morning in order to arrive as needed. The result of my encounter remaining me experience quite upset in The client service readily available at American Airlines.
I are to the cellular phone for three hours looking to take care of a problem wherever my bag was split open up and my possessions lacking.
The baggage service (which wasn't American airlines) termed me at 2am to let me know they'd be bringing my bag out to my dwelling!!!
I'm so impressed by Tracy Miller inside the reservations Section. I unintentionally booked a flight to the incorrect locale and was freaking out, and she or he labored with me to not just get me to the proper spot but in addition observed the same price tag.
I really like AA but be sure to ensure they make certain such things as the enjoyment and other matters are carefully checked…..especially for the very long haul.
Bravo to American Airlines for giving the surprise improve in your personnel. And never cowering to your disgruntled passenger on todays La Guardia flight. Simply because some attendents have been cheerful and wished him an extremely Merry Xmas. Seriously ?? It’s about time we took back our best wishes and grumpy people today just keep from the planes and continue to keep their thoughts to by themselves.
just an e-mail apologizing for that inconvenience because of the delayed flight would have been all I desired from an individual in the functions.
I am extremely dissatisfied with this service from American Airlines. We experienced planned a trip that we believed would start off by savoring Extraordinary service from American.
Worst Airline at any time?!?! Misplaced my luggage in Charlotte NC, February 6 immediately after supplying it (in conjunction with my spouse’s) to 2 attendants for the baggage belt for returning travellers. Hers arrived in on our flight, mine did not. Now 11 days later on and soon after possessing gone through phone hell plus some quite non caring individuals, I've experienced no Get hold of from everyone. The normal solution is “we remain seeking to Identify your baggage”. Their questionnaire and all sorts happen to be despatched to Baggage Declare Division but not a soul definitely seems to be interested in carrying out everything to reduce their difficulties.
Your buyer service Associates are lower than helpful. Immediately after attempting to show up at a scheduled for months education seminar click for more our flight was canceled generating us struggling to go to. The only thing offered by American Airlines have been apologies and also a refund of your flight.
I'm astonished at The dearth of consumer service at American Airlines. I used to be a flight attendant for 30 yrs and took wonderful pleasure in the coaching I acquired from American. Over a current vacation I watched a passenger and agent argue about which 1 was ruder. There is not any clear enforcement of grooming rules wherever in the organization.